What to Expect
If you are visiting us for the first time,we look forward to meeting you! If having multiple services, you should plan on arriving 15 minutes before your scheduled appointment time. This way, you will have plenty of time to change and wind down before your treatments start. Please keep in mind that arriving late may regrettably limit your treatment time. We strive to stay on schedule so that all of our guests are insured a pleasurable experience.
Robes and lockers are provided for you. Be assured that our therapists are highly trained professionals and you will be properly covered throughout all of your spa services. Please communicate any concerns that you may have with your therapist.
To Contact Us:
Call us at 410-535-6059
General questions/comments: E-mail jmorganskincare@yahoo.com
Appointment or Spa Party Scheduling: appts.jmorgandayspa@yahoo.com
Gratuity
Gratuity is a matter of personal discretion and should reflect your level of satisfaction with your services. Customary gratuities are between 15 and 20 percent.
Re-scheduling Your Appointments
Our Flex Fee Cancellation Program
Life can be very busy at times, so our cancellation/rescheduling protocol is designed to give you maximum flexibility.
- We ask that all appointments be guaranteed against late cancellation or rescheduling with a major credit card.
- Your card is not billed unless your cancelled appointment goes unfilled. We do our best to fill these openings, as we would much prefer to have another guest take your place than charge for a cancellation.
- Guests are responsible for just 25% of services reserved regardless of the reason for canceling. We simply charge the same low cancellation fee whether it’s a spontaneous weekend away or the flu bug. We appreciate your understanding.
- The Flex fee program is designed to provide partial compensation for our top-notch therapists, who rely on a busy schedule for a rewarding career. This policy helps us retain great employees.
A $25.00 fee will be charged for all returned checks.
Returns
You have up to 30 days to return an unopened item for a full refund.
If you purchase an item, try it, and are not happy with it, we will be glad to recommend a different retail item for you in exchange, or give you house credit. No cash or credit refunds will be permitted on opened products.
Gift Certificate/Gift Cards
Gift Cards and Gift Certificates may be purchased for any amount you wish. You may pick them up in person or order them from our web-site. Gift Certificates/Cards are valid for the full purchase price for 4 years. Gift cards/ certificates will not be refunded or redeemed for cash.
Frequent Visitor Vouchers, Donations and Free Spa Gift
Certificates/Vouchers which are given by us (not purchased) are only valid for spa services (not retail products) and cannot be redeemed at After Hours Spa Parties. Each display an expiration date, usually within 6 months and cannot be redeemed after the expiration date. Sorry, no exceptions.